FAQ's
Account and Registration
Do I need an account to place an order?
No, you can checkout as a guest.
How Can I Register/Login on the Website?
The ‘Login’ and ‘Registration’ options are available in the top right section of the website. You can use your Email ID, Facebook, or Gmail account to register or log in.
Do I Need an Account to Buy From the Website?
Yes, but you can also check out as a guest.
Ordering & Payments
How do I place an order?
Browse products, add them to your cart, and follow the checkout steps.
What payment methods do you accept?
We accept [List Payment Methods]. Payments are securely processed through [Payment Gateway Name].
Will my payment information be secure?
Yes, your information is encrypted and processed through secure servers. We don't store your credit card details.
Shipping & Delivery
Where do you ship to?
Currently, we only ship within India.
How long will it take to receive my order?
Delivery estimates are 5-10 business days depending on your location. These are estimates and not guaranteed.
Do you offer free shipping?
Yes, we offer free shipping on all orders within India.
Returns & Exchanges
What happens if I need to return or exchange an item?
You can return unused items in original packaging within 2 days of receipt for a full refund. Exchanges are also possible within 7 days, but you may be responsible for return shipping costs.
Order Management
How do I check my order status?
You can check the status of your order in the order summary section on the website. Tap the ‘My Account’ icon on the top right side of your screen to access your dashboard.
How do I check my order history?
You can check your order history in the same dashboard under the order summary section.
How do I cancel an order?
You can cancel the order until it hasn’t been dispatched. Once dispatched, the order can’t be canceled. To cancel, visit the ‘order summary’ section on the home page or email info@yuemiecosystem.co.in.
Privacy & Terms
What information do you collect about me?
We collect basic information like name, address, and payment details to process your order and improve your shopping experience.
Will you share my information with third parties?
No, we will not sell or share your information without your consent. We may use your data for promotional offers, but you can opt out at any time.
What are your terms and conditions?
You can find our full Terms & Conditions on the website.
What if I have a question about these FAQs or the Terms & Conditions?
Please contact us Yuemiecosystem.com